UNBOWED products are only available to be shipped in the US, and US Military APO/FPO/DP addresses (shipped USPS ONLY).
UNBOWED is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims. UNBOWED is not responsible for any package(s) once it is in the hands of USPS or UPS.
It can sometimes take a few days for our delivery partners to scan and track all packages.
Sometimes a scan can be missed and it may look like your package has not moved for several days. In these instances, the package is usually still in transit and the situation resolves itself within a few days.
If no movement has occurred within 5 business days of the expected estimated delivery date, please get in touch with our customer experience team at email@example.com and we'll immediately look into the matter!
Once your order leaves our facility, we are not responsible for any lost or damaged orders. If your tracking information shows that your order was delivered but did not receive it, please contact customer service at firstname.lastname@example.org within 24-48 hours. We will do our best to remedy the situation.
We recommend all customers to purchase our shipping insurance. We have partnered with Route+ to provide shipping insurance in the case of lost/stolen and damaged orders. For more information about Route+, please click here.
To file a USPS claim for a lost or stolen package click here.
To file a UPS claim for a lost or stolen package click here.
To make sure your package gets to its destination, follow these instructions for entering a military address.
To help ensure the quickest delivery, please follow the address format tips below.
Please note: We cannot ship to city codes other than APO or FPO or DPO for military shipments. Entering a city other than APO or FPO or DPO will result in your order being delayed or possibly canceled. Also, do not enter the state in this field. (Incorrect: APO AE, AE.) If you are stationed in a war zone, our system also may not recognize your address. Please review your entry for accuracy.
Here is a sample APO Address:
PFC John Smith
PSC 1234, Box 12345
APO AE 09204-1234
Here is a sample FPO Address:
USS Cochrane (DDG-21)
FPO AP 96543-1234
Here is a sample DPO Address:
Unit 8400, Box 0000
DPO, AE, 09498-0048
Orders will ship via USPS Priority Mail and will be charged carrier calculated rates based on the destination, dimensions, and total weight of the order.
All APO, FPO or DPO packages will be shipped via USPS. Orders shipping overseas can take approximately 5 business days to reach the APO, FPO or DPO hub. It will take additional time to receive your package from there.
Import duties and taxes may not be included with your shipping charge, and you may be charged upon delivery. Please check with your Customs office to learn more about your duties and taxes.